"No Problem!"

It seems to me that one of the differences between leaders and followers is their attitude to problems.

Most people approach a problem in one of three frames of mind:

1. They get uncomfortable and wish it would go away.
2. They feel they have to come up with a quick and correct answer.
3. They look for someone or something to blame.

As a result, most people worry about their problems until they can be resolved.

Leaders are different. They have trained themselves to look at problems in three opposite frames of mind:

1. They see them as normal and therefore not something to worry about.
2. They see them as opportunities to learn and move ahead. As Richard Bach puts it: "There is no such thing as a problem without a gift for you in its hand."
3. They see solutions as inevitable.

On our ManageTrainLearn Thinking Skills programmes, we teach our trainees that problems can always be resolved by two approaches: moving your thinking to a higher level and taking your time.

Eckhart Tolle, author of The Power of Now, says that seeing a situation as a "problem" is the result of ego-based thinking. In this kind of thinking, a problem arises when it threatens our image of ourselves as competent, capable, and confident.

By moving our thinking from ego-based to non ego, or spirit-based thinking, our problems dissolve into thin air. They become simply another "interesting" situation with lots of opportunities to explore, experiment, and have fun.

Taking our time is the second way to solve problems.

Tom Hicks, of business consultancy Connexus, says that people are born problem-solvers but don't realise it. Our fear of discomfort means we rush into a solution when it would be infinitely better to take our time.

By being patient, we allow ourselves to put the solution at the end of the process of enquiry and higher-level thinking. It also means being able to live with "life unresolved", not always a comfortable thing to do.

Hicks adds that a problem is like a curve in the road where we can't see the road ahead. When we take the bend quickly, we come a cropper. When we take it slowly, we make it easily.

The next time you face a problem which appears to knock you off-track and de-rail you, calm your thoughts and take your time.

And, bit by bit, you will become a leader of class.

PS Find out more about problem-solving techniques in our Thinking Skills programmes here.